Ben Cruachan Guest House Terms and Conditions
- As we are a Guest House and not a Hotel, we do not have a reception and to ensure that we are here to welcome you, check-in is therefore by arrangement only.
- In the light of hacking, credit card fraud and similar we enjoy dealing with our prospective guests on a personal basis, rather than an impersonal online booking system. A simple email or phone call will be answered promptly and personal preferences can be addressed immediately.
- All bookings are secured by credit card. For those using a credit card, nothing is taken at the time of booking, however the booking is still subject to the usual cancellation policy.
- Settlement of accounts are on departure and payment by cash or cheque ensures that we do not have to pass on the credit card surcharge. This currently stands at 4%.
Ben Cruachan Guest House Cancellation Policy
- Bookings cancelled within 20 days are subject to 50% charge on the balance due.
- Bookings cancelled within 10 days are subject to 100% charge. We will always try to re-sell a room and where successful we will deduct this from any amount owed.
- For bookings during July and August- Any cancellation within 30 days of the booking is subject to a 100% charge on the balance.