TERMS & CONDITIONS
 

Ben Cruachan Guest House Terms and Conditions

  • As we are a Guest House and not a Hotel, we do not have a reception and to ensure that we are here to welcome you, check-in is therefore by arrangement only.
  • In the light of hacking, credit card fraud and similar we enjoy dealing with our prospective guests on a personal basis, rather than an impersonal online booking system. A simple email or phone call will be answered promptly and personal preferences can be addressed immediately.
  • All bookings are secured by credit card. For those using a credit card, nothing is taken at the time of booking, however the booking is still subject to the usual cancellation policy.
  • Settlement of accounts are on departure and payment by cash or cheque ensures that we do not have to pass on the credit card surcharge. This currently stands at 4%.

Ben Cruachan Guest House Cancellation Policy

  • Bookings cancelled within 20 days are subject to 50% charge on the balance due.
  • Bookings cancelled within 10 days are subject to 100% charge. We will always try to re-sell a room and where successful we will deduct this from any amount owed.
  • For bookings during July and August- Any cancellation within 30 days of the booking is subject to a 100% charge on the balance.

 

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